Terms of Service




Servaid Pharmacy (Private) Limited (the name henceforth shall be used as ‘Pharmacy’, ‘we’, ‘us’, ‘our’) a company incorporated under the laws of Pakistan and having its registered office is at 65-S, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, will be providing you with the home delivery of the Products, that are in-stock online, by ordering them through the use of its Website or Smartphone Application (“Service”) .



By using this Service, you are confirming that you understand and voluntarily agree to be legally bound by these Terms and Conditions, including those additional terms and conditions and policies referred herein and/or available by hyperlink. These Terms and Conditions of Service apply to all users of the site, including but not limited to, users who are browsers, vendors, customers, merchants and/or contributors of content. These Terms and Conditions apply to your access to the Pharmacy’s website [servaid.com.pk]. 

Please read these terms and conditions carefully before accessing and/or ordering any Products from our Website. If you access the Website, and/or place an order for Products, you agree to be bound by these terms and conditions and hence would not be allowed to refuse complying with them at a later stage. 

Note: You can review the most current version of the Terms and Conditions of Service at any time on this web-page. We reserve the right to update, change or replace any part of these Terms and Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for any change. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


  1. By agreeing to these Terms and Conditions of Service, you represent that you are at least the age of majority in your Province of residence and you have given us your consent to allow any of your minor dependents to use this site.


  1. You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws of Pakistan (including but not limited to copyright laws).


  1. A breach or violation of any of the Terms and Conditions will result in an immediate termination of the Services.


2.1. We reserve the right to refuse service to anyone for any reason at any time.

2.2.    The information on this Website is intended for general information purposes only and its accuracy is not guaranteed. The use of this Website/Smart Phone Application should be used as a substitute for medical care or medical advice. Should you have a medical condition, promptly see your physician/general practitioner or other health care provider.

2.3. Your order shall stand confirmed once it is dispatched from the relevant Pharmacy storage facility, which is normally within ___120-180_________ minutes of order placement if in Lahore. Otherwise, it is 24-36 hours. Once confirmed, you shall be bound to pay for your order upon its delivery at the address supplied by you in this connection at the time of order placement. In the event of any failure to make payment, the Pharmacy reserves its right to take appropriate steps, at your risk and cost, for the recovery of the outstanding amount along with any applicable damages.

  1. Many of the pharmaceutical products listed on this Website are available only by prescription. Such products shall not be physically handed over to you by the Pharmacy’s riders until and unless you have provided a recent valid prescription to us along with such other details as we deems appropriate (including but not limited to the name, specialization, contact details and place of practice of your doctor) either by electronically transmitting scanned copies thereof to the Pharmacy or by providing physical copies thereof to the Pharmacy’s rider at the time of delivery.

2.2. You understand that your content (not including credit card information as it is always encrypted during transfer over networks.), may be transferred, unencrypted and involved in: 

  1. transmissions over various networks; and 
  2. changes to conform and adapt to technical requirements of connecting networks or devices. 

2.3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.


3.1. We are not responsible for any information made available on this website which is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

Note: This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.


4.1. Prices for our Products are subject to change without any notice to you. 

4.2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

4.3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


(if applicable)


5.1. Certain Products may be available exclusively online through the website. These Products may have limited quantities and are subject to return or exchange only according to our Return Policy.

5.2. We have made every effort to display as accurately as possible the colors and images of the Products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

5.3. We reserve the right, but are not obligated, to limit the sales of the Products or access to our Service for any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

5.4. We do not warrant that the quality of any Products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


6.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the (i) same customer account, (ii) the same credit card, and/or (iii) orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6.2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as need be.


7.1. We may provide you with access to third-party tools over which are neither monitored by us nor do we have any control / input.

7.2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

7.3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

7.4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions of Service.


8.1. Certain content, products and services available via our Service may include materials from third-parties.

8.2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

8.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


9.1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

9.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

9.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


10.1. Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


11.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

11.2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


12.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


13.1. We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.

13.2. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

13.4. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

13.5. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all Products delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

13.6. In no case shall the Pharmacy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


14.1. You agree to indemnify, defend and hold harmless the Pharmacy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


15.1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


16.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

16.2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use the Services, or when you cease using our site.

16.3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the Services (or any part thereof).


17.1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

17.2. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

17.3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


18.1. These Terms of Service and any separate agreements whereby we provide you the Service shall be governed by and construed in accordance with the laws of Pakistan.



19.1. You can review the most current version of the Terms of Service at any time at this page.

19.2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at [[email protected]]



The Pharmacy views the personal privacy of clients as an important issue and is committed to maintaining the security of personal information provided by users in accessing our online Pharmacy. 

The following information is collected for all visitors to this site: domain name, IP address, information regarding what pages are accessed, information volunteered by the customer (all details when filling the registration form), and length of time spent on the site. This information is collected and logged for statistical purposes. 

The customer’s personal information is confidential and is not shared with any third party for any purpose whatsoever. During the process of login and the review of products by customers, no information about them is stored in a way that may be used to associate medical history with prescription drug products. All customer information is currently held in databases that are not retrievable by anyone through the internet. Other than the details listed above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where our online pharmacy believes it is required to collect and produce relevant electronic documentation to fulfill its obligations to third parties, including statutory organizations under local law. 

Our online pharmacy endeavors to use and disclose your personal information only in limited circumstances. The Pharmacy will do so if it is necessary to protect any copyright or intellectual property in the material on the website or if it is necessary to enforce the Terms and Conditions of Use and will not share customer’s personally identifiable information with any third parties. 


The material, contents and trademarks contained in or displayed on this Website are the property of the Pharmacy and are protected by the relevant Intellectual Property Rights laws. The designs, information, graphics, images and the selection and arrangements thereof on this Website, are the property of the Pharmacy.


The ordering process is open to registered users only. The customer agrees that the personal information provided to us for the purposes of registration shall be complete and accurate and that no attempt will be made to enter or register under any false name or alias. The Pharmacy may, in its sole discretion and without assigning any reasons, decline to register a user or disallow a user name that it deems offensive or inappropriate for any reason whatsoever. 

By registering and establishing an online account the customer is entitled to receiving updates and any promotional/ informational material/ newsletters by the company. If the customer does not wish to be a part of the offers, the service can be deregistered through the E-mail Communications preference in the My Account section.


The Pharmacy reserves all rights to deny or restrict access to this Website to any particular person(s) or persons belonging to any geographical location of the country or to block access from a particular Internet address at any time without providing any reasons.


All users agree to indemnify and hold harmless the Pharmacy and all of its employees and functionaries against any loss, liability, claim, demand, damage, or expenses arising from or in connection with any breach by the user of these Terms and Conditions.



Whilst we make every effort to run virus checks on materials and information contained on this website, it is advisable to run an anti-virus program on any material downloaded from this website. We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur as a result of using this website.



The Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any dispute arising under the Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Pakistan.



The Pharmacy understands that security is one of the most significant concerns during any online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. This security technology ensures that the information you enter to register, order prescriptions or make payments are all kept fully secure.

The Pharmacy utilizes a Symantec SSL Certificate, providing 256-bit encryption. Symantec is one of the leading security certification companies in the world. You can feel rest assured that your transaction is 100% secure and is protected. 

When using our secure website, you will notice that a "lock" icon will appear in your browser window, showing that your web page is secured and the information being sent is confidential and not readable by others.

Our payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.